FAQ

To ensure your order is processed quickly, we recommend canceling the current order [the funds will be returned to your original payment method within 5 business days], then placing the correct order. For special circumstances, please contact customer service.

Upon shipment, package tracking information is sent to the email address
associated with your order. If you didn’t receive a tracking number, or
the tracking seems inaccurate, please Email Us.

Please Email Us with your order number.

Sometimes, a package will be marked as delivered by the shipping carrier
prematurely. If you receive the delivery email but have not received
your package, here is what we suggest USPS/FedEx delivery vehicles use
GPS that can automatically update a package as "delivered" prematurely.
Please wait 2-3 business day, as the package could have been marked as
delivered by mistake, and will arrive the following day.

You may apply for an exchange within 30 days of your order (calculated from the first day you receive the goods). For details, please refer to the Return Policy page or contact our customer service directly.

We offer a free return service within 100 days [for details, please refer to: Return Policy]. We recommend that you prepare your order number, photo attachments, and a detailed description of the issue, then Email Us. We will respond promptly.

You’ll find the instruction manual PDF under the “Specs” section on the product page.