退货政策

以下内容仅适用于从 BESREY.COM 在线购买

您的满意对我们非常重要，我们希望您享受旅程。 如果您想退回产品以获得退款，请查看下面的退货政策以确保满足所有条件。 如果您发现您认为是产品缺陷，请参阅下面的有限保修并遵循其程序。

正价商品

从 besrey.com 网站购买后 30 天内接受正价商品的退货。 Besrey 不接受通过任何第三方（包括其零售合作伙伴）购买的商品的退货。 Besrey 不接受已使用一段时间的任何物品的退货。 您必须申请并收到退货授权号 (RA#)。 不接受没有 RA# 的退货。 所有退回的物品必须以全新且未使用的原包装退回 && 退货运费由买方承担。 请使用能够跟踪或确保您的退货物品的包裹递送服务。 不收取退货费用。 但是，您将承担退货的运费。 商品价值的退款，减去运费后的税款将在收到并确认后退还。 在 besrey.com 上下订单，即表示您接受此退货政策的条款。

收到并检查您退回的产品后，我们会通知您批准或拒绝退款。 如果退货获得批准，我们将通过原始付款方式向您退款，您将在 2-7 个工作日内收到退款。

如有任何退货要求，请联系我们的客户服务团队（support@besrey.com）进行安排。

交流

从 besrey.com 网站购买后 30 天内，仅接受价值相等或更低的商品的退货换货。 不接受没有 RA# 的退货。 您必须申请并收到退货授权号 (RA#)。 不接受没有 RA# 的退货。 所有退回的物品必须以全新且未使用的原包装退回 & 退货运费由买方承担。 请使用能够跟踪和/或确保您的退货物品的包裹递送服务。 Besrey 不接受已使用一段时间的任何物品的退货。 在收到并确认原始物品之前，不会运送替换物品。 在 besrey.com 上下订单，即表示您接受此退货政策的条款。

如因消费者原因退货，来回运费由消费者承担。 具体费用以您选择的快递公司为准。 如因我们的原因，收到的商品有破损或不正确，消费者无需为此承担运费。

30-Day No-Reason Return & Exchange Policy

Besrey offers a 30-day return period with no explanation required. You may request a return & exchange within 30 days of receiving your order.(calculated from the first day you receive the goods)

  1. Items must be brand new, unused, unopened, and returned in their original packaging.
  2. All included accessories and free gifts must be returned.
  3. Return shipping costs are the customer’s responsibility.
  4. This applies solely to orders placed on besrey.com, excluding clearance products.
  6. Free returns are not provided for orders containing only accessories. For special cases, please contact our customer service, explain the situation, and [attach photos or videos].


About Refund

Besrey guarantee that you may apply for an unconditional refund if your order has not yet bee shipped.

  1. Once your refund request is approved, the amount will be credited back to your original payment method within 5 business days. All refund amounts will be returned to you via the original payment method.
  2. Orders canceled before shipment will receive a full refund.
  3. Shipped orders: The refund amount will be processed after deducting the original shipping fees and taxes. Return shipping costs shall be borne by the customer.

Special Notes

  1. Forgotten order addresses or mismatched order information will prompt our customer service to attempt contact. No response within three days triggers an automatic refund.
  2. Orders identified as high-risk will receive direct refund processing by our customer service. All amounts are returned via the original payment method.

Product Quality Issues

For product quality issues, please provide your order number, clear photos or videos of the product problem, and a detailed description to facilitate quick processing. Our customer service team will respond and handle the matter promptly.

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