Addressing customers' security needs

This page provides information about our security vulnerability disclosure policy and the security update support period for our connected products.

This information is publicly available, free of charge, and can be accessed without login or product purchase.

How to Report a Security Vulnerability

If you believe you have found a security vulnerability in our product, please contact us by email:

Security Contact: support@besserite.com

Please include the following information where possible:
- Product name and model
- Software or firmware version
- Description of the security issue
- Steps to reproduce the issue
- Any relevant screenshots, logs, or proof of concept information

We do not require you to provide unnecessary personal information when submitting a vulnerability report.

You can also submit your security vulnerability issues through this form.

Submit security vulnerabilities

Acknowledgment of Vulnerability Reports

We will acknowledge receipt of a submitted security vulnerability report within 3 working days.

Vulnerability Handling and Status Updates

After acknowledging the report, we will review and assess the reported security issue.

Where the report is confirmed as a valid security vulnerability, we will provide status updates to the reporter until the issue is resolved.

Security fixes or updates will normally be provided within 180 working days, depending on the severity and complexity of the vulnerability.

Security Update Support Period

The following product will receive security updates until the date listed below.

Product Name: [Smart bird feeder]
Model: [TV-XM-Q20-4MP]
Security Update Support End Date: [2031-05-15]

During the security update support period, we will provide security updates where necessary to address confirmed security vulnerabilities.