FAQ

Since we want to send your items to you as quickly as possible, we are
generally unable to make changes to an order after it's been placed.
However, you can Email Us to check your order status.

Upon shipment, package tracking information is sent to the email address
associated with your order. If you didn’t receive a tracking number, or
the tracking seems inaccurate, please Email Us.

Please Email Us with your order number.

Sometimes, a package will be marked as delivered by the shipping carrier
prematurely. If you receive the delivery email but have not received
your package, here is what we suggest USPS/FedEx delivery vehicles use
GPS that can automatically update a package as "delivered" prematurely.
Please wait 2-3 business day, as the package could have been marked as
delivered by mistake, and will arrive the following day.

Returns for exchange are accepted within 30 days of purchase from the
besrey.com website for item with equal or lesser value ONLY. Return
without RA# will NOT be accepted. You MUST request and receive a Returns
Authorization number (RA#). Returns without a RA# will NOT be accepted.

You’ll find the instruction manual PDF under the “Specs” section on the product page.